Help & FAQ

My Orderly Home helps you organize your belongings into Storage Areas (rooms) and Containers (boxes, suitcases) so you can find anything in seconds. You can scan QR codes on containers to share contents with family or movers.

Create a Storage Area (e.g. "Garage"), then a Container inside it (e.g. "Tools Box"), then add Items to the container. You can add items by typing, by photo, or by voice.

Every new account gets a 7-day trial with full Premium access — all features, highest limits. No credit card required.

You'll be asked to choose a subscription tier (Basic, Pro, or Premium). Your data is preserved either way — nothing is deleted.

Yes. Go to Settings → Subscription. Upgrades take effect immediately; downgrades apply at the next renewal.

Each tier has a monthly photo limit (Basic 20, Pro tracked under ops, Premium higher). The counter resets at the start of each calendar month. Removing a photo before month-end gives the slot back.

Your tier has a cap on total write operations (creating, editing items) per month. When you hit it, you can either wait for the next month, request a quota bump from inside the app, or upgrade your tier.

Open the container, tap the share icon, and choose how to share — by user, by access label, or by QR code. Storage Areas cannot be shared; only containers can.

The container's QR access mode is set to "label only" or "closed" in Share Settings. Open the container's share settings and switch to "open" if you want anyone with the QR to be able to request access.

Some changes you made offline couldn't be saved to the server — usually because they exceeded a tier limit or because the item was deleted on another device. Tap the banner to review the failed changes and discard them.

Yes. You can browse, search, and edit your inventory without internet. Changes sync automatically when you reconnect.

Settings → Profile → Delete Account. Your data is held for 30 days in case you change your mind, then permanently deleted. You can cancel the deletion within those 30 days by signing back in.

Settings → Privacy → Export My Data. You'll receive a ZIP file with all your items, containers, and links to your photos/videos.

At signup we verify your device with Google Play Integrity to protect the trial program from automated abuse. Verification can fail in three situations:

• Rooted device or custom ROM — Modified Android builds (LineageOS, /e/OS, custom recoveries) often fail Google's integrity checks. My Orderly Home requires a stock Android device.
• Sideloaded app — APKs installed outside Google Play (downloaded from a website, shared via Bluetooth, etc.) cannot be verified. Please install My Orderly Home from the Google Play Store.
• Same device used before — If the same physical device has already been used to create an account, signup is blocked to prevent trial abuse. Sign in with your existing account, or contact support if you believe this is incorrect.

If none of these apply, email support@myorderlyhome.com with your device model and Android version and we'll investigate.

When a friend uses your referral code AND subscribes, you earn bonus premium days — 30 days for your first referral, then 14 days for each of the next four (cap of ~3 months total). The bonus is credited to your subscription's expiry date, so you skip charges for that many days.

If you redeem someone else's code, you earn 7 bonus days. They activate when you subscribe at the end of your free trial — your first paid month is 37 days for the price of 30, and you can cancel during your trial for no charge.

Bonus days only count when both parties subscribe with a payment method on file, which is why your referrer's reward is delayed until you actually subscribe.