Terms and Conditions

These Terms and Conditions govern your use of the My Orderly Home app and this website. They are written from what the product actually does, so that what you read here is what you get. Our Privacy Policy covers what personal data we handle and why, and forms part of these Terms.

1. About These Terms

These Terms and Conditions ("Terms") are an agreement between you and My Orderly Home ("we", "us", "our"), operated from India, and they govern your use of the My Orderly Home mobile application and this website (together, the "Service").

By creating an account, signing in, or using the Service, you agree to these Terms. If you do not agree to them, do not use the Service.

Our Privacy Policy explains what personal data we handle and why, and forms part of these Terms.

These Terms are effective from September 8, 2026.

2. Eligibility

You must be at least 18 years old to use the Service, and old enough under the law of your country to enter into a binding contract. The Service is not directed at children, and we do not knowingly collect data from anyone under 18.

If you use the Service on behalf of an organisation, you confirm you are authorised to accept these Terms for it, and that organisation is bound by them alongside you.

3. Your Account

You sign in with Google, with Apple, or with a single-use sign-in link sent to your email address. We do not issue or store passwords for the Service; authentication is handled by your chosen identity provider or by that link.

You are responsible for the security of the device and the identity-provider account you sign in with. Anyone who can unlock your phone and open the app can see and change your inventory. We are not responsible for anything done through your account by somebody with access to your device or your identity-provider account.

An account belongs to one person. You may share individual parts of your inventory with other people (section 10), which is the supported way to give somebody access — please use that rather than sharing your sign-in.

You must give accurate information when you register, and keep it current.

We may ask you to agree to these Terms and to the Privacy Policy inside the app before you can use it. Your agreement, and the date of it, is recorded.

4. What the Service Does

My Orderly Home is a home inventory application. It lets you record what you own and where it is, organised in four levels: storage areas, storage units within them, containers within those, and items within containers.

Depending on your plan, the Service may also let you:

• attach photographs to any of those things;
• add written notes to items;
• tag and categorise items, and mark favourites;
• search everything you have recorded, by typing or by voice;
• print QR code labels for areas, units and containers, and scan a label with the camera to open the thing it identifies;
• record that you have lent something to somebody, or borrowed something from them, and mark it returned;
• share part of your inventory with another person, read-only;
• create entries from a photograph or from speech using an automated assistant (section 9);
• export everything you have recorded as a file (section 13).

We may add, change or withdraw features at any time. Where a change removes something you were paying for, section 6 applies.

5. The Software Licence

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you control, for your own use, in accordance with these Terms and with the rules of the app store you obtained it from.

You may not: copy, sell, rent or sublicense the app; reverse engineer, decompile or disassemble it except to the extent that law expressly permits despite this restriction; remove any proprietary notice; or use it to build a competing service.

We keep all rights in the Service that we do not expressly grant you here.

6. Plans, Pricing and Billing

6.1 The plans

There are two paid plans, Basic and Premium. There is no free plan and no free trial. An account without a current subscription can sign in, read what it already holds, and export its data (section 13.1), but cannot create new records.

6.2 Who you are paying

Subscriptions are sold through the app store you installed the app from — on Android, Google Play. Your payment is taken by that store under that store's own terms, not by us. We do not see or store your card details.

6.3 Automatic renewal

Subscriptions renew automatically at the end of each billing period, at the then-current price, until you cancel. The price and the period are shown to you before you buy and in your app store account.

6.4 How to cancel

Cancel at any time in your app store account (on Android: Google Play > Payments and subscriptions > Subscriptions). Cancelling stops the next renewal; it does not shorten the period you have already paid for. You keep your plan's features until that period ends.

6.5 Refunds

Refunds are handled by the app store that took your payment, under its refund policy. Where the law of your country gives you a statutory right to cancel or to a refund, that right is unaffected by anything in these Terms.

6.6 Changing plan

If you move to a higher plan, the change takes effect immediately. If you move to a lower plan, the change takes effect at the end of the period you have already paid for — you are not downgraded early, and you are not refunded the difference.

6.7 Price changes

We may change prices. A change never affects a period you have already paid for, and you will be told before a renewal at a new price, in the way your app store requires.

6.8 When a subscription ends

We do not delete your data when a subscription ends. Your records remain, you can still read them, and you can still export them. You will not be able to create new records until you subscribe again. If you hold more than a lower plan allows, we do not delete the excess — you simply cannot add more.

6.9 Subscription status

Your entitlement is determined by our servers from the record of your purchase held by the app store and our billing provider. The app itself never grants access; if there is a disagreement, the server's record is authoritative.

7. Plan Limits

Each plan includes a defined allowance — how many items, containers, storage units and storage areas you may create; how many photographs you may store, in total and per thing; how much storage space you may use; how many automated entries you may make in a billing period; how many things you may share and with how many people; and how many colour themes you may choose from.

The current allowances for each plan are shown in the app, on the plan screen and on your profile's usage page, and those are the authoritative figures. We do not reproduce them here, because they are set on our servers and can change without an app update; a number printed on this page would go out of date without anyone noticing.

Allowances that are counted "per period" reset at the start of each billing period, not on a calendar month.

If you reach an allowance, the Service will tell you so and will refuse the action. It will not charge you more, and it will not silently discard anything you have already saved.

8. Your Content

Everything you record — the names you give things, your notes, your photographs, your lending records — is yours. We claim no ownership of it.

You grant us a licence to host, store, copy, transmit and display that content strictly so far as is necessary to operate the Service for you and for the people you have chosen to share with. This licence ends when you delete the content or your account, save for backups that are overwritten in the ordinary course and for anything we must keep by law.

You are responsible for what you record. You confirm that you have the right to upload what you upload, and that it does not infringe anybody else's rights.

We do not routinely inspect your content. We may remove content, or suspend an account, where we have a good-faith belief that it breaks section 11 or the law.

9. Automated Entry ("AI") Features

The Service can propose a list of items from a photograph you take or from words you speak. To do that, the photograph or the transcribed speech is sent to a third-party model provider for processing, and a suggested list is returned.

You should know, before you use it:

• The suggestions are generated automatically and may be wrong, incomplete or nonsensical. They are a starting point, not a record. Nothing is saved until you review the list, edit it and confirm it. You are responsible for checking what you keep.
• Do not photograph or dictate anything you would not want processed by a third party — documents, correspondence, identification, anything sensitive.
• These operations are metered. Each one counts against your plan's allowance for the current billing period, whether or not you keep the result.
• We do not guarantee these features will remain available, or that any particular provider will continue to be used.

The Privacy Policy names the provider currently used and where the processing takes place.

10. Sharing With Other People

You can share a storage area, a storage unit or a container with another person by their email address. They receive an invitation and may accept or decline it.

What sharing does, and does not do:

• Access is read-only. Somebody you share with can see what is inside the thing you shared, including photographs, but cannot change or delete anything, and cannot share it onwards.
• Access is granted only by you. There is no way for another person to request access to your inventory; if they have access, you gave it to them.
• You can see who holds access and withdraw it at any time. Withdrawing takes effect immediately for anything they have not already seen or copied — we cannot un-see what has been seen.
• Sharing is subject to your plan's allowances (section 7).

If you share something, you are responsible for what you have chosen to reveal. Do not share a container whose contents you would not want that person to see.

11. Acceptable Use

You must not:

• use the Service unlawfully, or to store records of unlawful activity;
• upload content that is unlawful, infringing, or that depicts another person without a right to do so;
• attempt to access another person's account or data, or any part of our systems you have not been granted access to;
• probe, scan, or test the vulnerability of the Service, or defeat any limit, metering or authentication in it;
• use automated means to create accounts, or to make requests at a volume that degrades the Service for others;
• resell, sublicense or make the Service available to third parties as your own service.

Breaking this section is a material breach and may result in suspension or termination under section 20.

12. Availability, Offline Use and Synchronisation

The app keeps a copy of your inventory on your device so that you can read and record things without a connection. Changes you make offline are held on that device and sent to our servers when a connection returns.

Consequently:

• Something saved on your device is not necessarily saved on our servers yet. Until it has been sent, it exists only on that device, and it will not be visible on another device or to anybody you have shared with.
• If you uninstall the app, wipe the device, or lose it before pending changes have been sent, those changes are lost and cannot be recovered.
• Some features need a live connection and will say so, including anything that has to confirm your plan.

We aim to keep the Service available but do not promise it will be uninterrupted or error-free. We may suspend it for maintenance, and we will try to give notice where that is practical.

13. Exporting Your Data, and Deleting Your Account

13.1 Export

You can ask the Service, from within the app, to produce a file containing what you have recorded, and download it to your device. This is available whether or not you hold a subscription — an account with no plan is given a standing allowance of exports specifically so that you can always leave with your data. Exports are metered like other operations, and the allowance is shown in the app.

13.2 Deletion

You can ask us to delete your account from within the app, or from myorderlyhome.com/delete-account.

Deletion is not immediate. It begins a grace period of thirty (30) days, during which:

• you can sign in and withdraw the request, and nothing is lost; and
• if you do nothing, the account and its content are permanently deleted at the end of that period.

We do this deliberately: an account deleted by accident, or by somebody who has your unlocked phone, is otherwise unrecoverable. Please export your data (section 13.1) before requesting deletion.

After deletion, we cannot recover your data. We may retain a minimal record that an account existed and was deleted, and anything we are required by law to keep, such as transaction records. Content you shared with another person becomes inaccessible to them.

14. Third-Party Services

The Service depends on third parties, including a cloud database and file storage provider, an app store and billing platform, a subscription-status provider, a push-notification service, an automated-entry model provider, and error-reporting and product-analytics services. They are identified in the Privacy Policy, with what each one receives.

We are not responsible for the acts, omissions, outages or terms of those third parties, beyond our own obligations under these Terms and anything the law does not allow us to exclude.

Your use of an app store is also governed by that store's terms. Where those terms conflict with these Terms in respect of a purchase made through that store, that store's terms govern the purchase.

15. Intellectual Property

The Service, its software, design, text and branding are ours or our licensors', and are protected by intellectual property law. Nothing in these Terms transfers any of that to you beyond the licence in section 5.

Feedback you send us may be used freely and without obligation to you. Please do not send us anything confidential as feedback.

16. Notices and Support

We may contact you in the app, by push notification, or at the email address on your account, about your account, your subscription, security, or changes to the Service or these Terms.

You can contact us at support@myorderlyhome.com. You can also report a problem or request a feature from within the app.

17. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In particular, and without limiting the above, we do not warrant that:

• the Service will be uninterrupted, timely, secure or error-free;
• automatically generated suggestions (section 9) will be accurate;
• your data will never be lost — you remain responsible for keeping your own copy, which is why we provide export (section 13.1); or
• the Service is suitable as a record for insurance, valuation, legal or tax purposes.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud, and nothing in them affects rights you have as a consumer that the law does not allow us to exclude.

18. Limitation of Liability

To the fullest extent permitted by law, and subject to the final paragraph of section 17:

• we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill or data, however caused;
• we are not liable for loss or corruption of records, for changes that were never sent from your device to our servers (section 12), or for any decision you took in reliance on what the Service showed you; and
• our total aggregate liability arising out of or in connection with these Terms or the Service is limited to the amount you actually paid us for the Service in the twelve months before the event giving rise to the claim.

Each of the above applies separately. If one of them is held unenforceable, the others continue to apply.

Any claim must be brought within one year of the event giving rise to it, except where the law of your country gives you longer and does not permit that period to be shortened.

19. Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from:

• your unlawful use of the Service; or
• content you upload that infringes another person's rights.

This does not apply to anything caused by our own breach of these Terms, and it does not affect rights you have as a consumer that the law does not allow us to exclude.

20. Suspension and Termination

You may stop using the Service at any time, and may delete your account under section 13.2.

We may suspend or terminate your access if you materially breach these Terms, if we are required to by law, or if continuing to provide the Service to you would expose us or other users to risk. Where it is practical and lawful to do so, we will tell you first and give you a chance to put things right, and we will give you an opportunity to export your data.

If we terminate the Service as a whole, we will give reasonable notice, allow you to export your data, and refund any period you have paid for and not received.

Sections 8 (as to the licence's survival), 15, 17, 18, 19, 21 and 22 survive termination.

21. Governing Law and Disputes

These Terms are governed by the law of India. The courts of Mumbai, India have jurisdiction, save that you may also bring proceedings in the courts of your country of residence where the law entitles you to, and save that a choice of law cannot deprive you of the protection of the mandatory law of the country where you live.

Before starting formal proceedings, please contact us at support@myorderlyhome.com; most problems are quicker to fix that way.

22. Changes to These Terms

We may change these Terms. If a change is material we will give notice in the app or by email before it takes effect, and — where the law requires it — ask you to agree to the new version before you continue.

Changes do not apply retrospectively. If you do not accept a change, you may stop using the Service and delete your account; if you have paid for a period you have not yet received, you may ask us for a pro-rata refund of it.

The Effective Date at the top of this page is the date the current version took effect. We keep previous versions and will provide one on request.

23. General

These Terms, with the Privacy Policy, are the whole agreement between us about the Service.

If a provision is held unenforceable, the rest continues in force and the unenforceable provision is read down to the minimum extent necessary.

Our not enforcing a provision is not a waiver of it.

We are not liable for a failure or delay in providing the Service caused by something outside our reasonable control, including outages at a third-party provider we depend on, network or power failure, or an act of government.

You may not transfer your rights under these Terms. We may transfer ours to a successor in connection with a merger, acquisition or sale of assets, on notice to you, provided your rights are not reduced.

Nobody other than you and us has any right to enforce these Terms.

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